An old connection shows up again and teaches about shifting from anxiety to love.
1. When clients don't understand you, talking louder doesn't help. They are either confused or distracted, not deaf. Keep in mind many people wear multiple hats within their companies so it's easy for them to lose focus. If a call becomes challenging take a deep breath, rephrase their question and then ask them to let you know SPECIFICALLY what part … Continue reading 9 Random Pieces of Wisdom from 9 Years in Client Support and Training