Why You Aren’t Being Heard by Your Clients

When I first experienced the transformations in my life that led me to my business I had a desire inside of me that was screaming to be let out and tell the world. Anyone who made eye contact with me HAD to hear about the amazing things going on in my life because I wanted to … Continue reading Why You Aren’t Being Heard by Your Clients

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9 Random Pieces of Wisdom from 9 Years in Client Support and Training

1. When clients don't understand you, talking louder doesn't help. They are either confused or distracted, not deaf. Keep in mind many people wear multiple hats within their companies so it's easy for them to lose focus. If a call becomes challenging take a deep breath, rephrase their question and then ask them to let you know SPECIFICALLY what part … Continue reading 9 Random Pieces of Wisdom from 9 Years in Client Support and Training